Shipping & Returns
Effective date: July 8, 2026. Everything you need to know about ADDMPS delivery, tracking, customs, returns, exchanges, and refunds for apparel, watches, and accessories.
Shipping Information
Processing Time
Most orders are processed within 1-5 business days after payment confirmation, excluding weekends and public holidays. Some apparel sizes, watch variants, or high-demand items may need extra preparation time before dispatch.
Standard Shipping
Standard delivery commonly takes 7-20 business days after dispatch, depending on destination, carrier routing, customs review, and local delivery conditions. Delivery estimates are not guaranteed dates.
Shipping Costs
Shipping costs, available methods, and estimated delivery windows are shown at checkout when available. Promotions such as free shipping may apply only to eligible destinations, order values, products, or time periods.
Express Shipping
Express or priority shipping may be available for select regions and products. When offered, the estimated delivery window appears at checkout. Express shipping speeds up carrier transit but may not remove processing or customs time.
International Orders
We ship to many international destinations. Customs duties, import taxes, brokerage fees, and local charges are the customer's responsibility unless clearly included at checkout. Customs delays are outside ADDMPS control.
Tracking Your Order
Once your order ships, we will provide tracking when carrier tracking is available. Tracking can take several days to update after dispatch. You can also view order status from your ADDMPS account when signed in.
Lost, Delayed, or Undeliverable Parcels
If tracking has not updated for an unusually long period, contact [email protected]. Orders returned because of incorrect addresses, refused delivery, unpaid customs charges, or missed carrier attempts may be refunded minus shipping and carrier costs where allowed.
Returns & Exchanges
30-Day Return Window
We accept eligible returns within 30 days of delivery. Items must be unused, unworn, unwashed, unaltered, odor-free, and returned with original tags, packaging, accessories, manuals, certificates, protective films, and any included gifts.
How to Start a Return
Email [email protected] with your order number, item name, reason for return, and photos if the item is damaged, incorrect, defective, or not as described. Do not send items back until we provide return instructions.
Refunds
Approved refunds are issued to the original payment method through Stripe or PayPal after the returned item is received and inspected. Processing usually takes 5-10 business days after approval, but banks and payment providers may take longer.
Exchanges
Size or color exchanges for the same item may be offered when stock is available. If the requested replacement is unavailable, we may offer a refund, store credit, or a comparable alternative with your approval.
Non-Returnable Items
Final sale items, gift cards, customized or personalized items, intimate apparel, swimwear, earrings, hygiene-sensitive accessories, used or altered clothing, washed items, items with perfume/cosmetic marks, and items damaged after delivery are not returnable unless required by law.
Apparel and Watches
Clothing must be tried on carefully and returned with tags attached. Watches must be unworn, unscratched, unmodified, and returned with protective films, boxes, manuals, links, tools, and accessories intact. Resized watch bands may be ineligible for return.
Damaged, Incorrect, or Missing Items
Contact us within 7 days of delivery with clear photos of the packaging, item, label, and issue. If we confirm the item is damaged, incorrect, defective, or missing from the parcel, we will arrange a replacement, refund, or other fair solution at no extra cost.
Return Shipping and Original Shipping Fees
Customers are responsible for return shipping unless the issue was caused by ADDMPS or the item is confirmed damaged, incorrect, or defective. Original shipping charges, customs fees, duties, and payment-provider fees are not refundable unless required by law.
Cancellations
You may request cancellation before an order enters processing or dispatch. Once fulfillment has started, cancellation may not be possible, but eligible items can still be handled under this returns policy after delivery.
Still have questions?
Our customer care team is available Monday–Friday, 9 am–6 pm.