Refund and Returns
Return Policy
After receiving the item , Contact us within 15 Days.You have 15 days from receiving the item to return your order without explanation as long as:
– All items are in perfect condition and in the original packaging.
– Any safety seals are not damaged and all labels are retained
Returnable Items –
We accept returns all those products we are selling.
Please note that returns for size mismatches will not be accepted as part of our return policy.
FAQs About Returns
1) What is the deadline to apply for a return?
You must apply within 15 days of receiving the item. To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging.
2) Who pays for the shipping costs when making the return?
If you are returning multiple items from the same seller, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.
3) How long does it take to be refunded in full?
A full refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item, the sooner you will get your refund! Tax not refund. Fees will reduce from the payment.
4) How do you deliver/deposit the refund?
Your refund will be returned using the same method used for the original payment of the purchase.
5) How can I make an exchange instead of a return?
We’re sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent process.
Read below for more details,
All sale and other products valid under those return and refund policy.If you buy products in sale time and you need to refund it under valid refund reason you will received your full payment amount without any problem.If you want to return under return policy no need to pay any product amount for return.If it’s sale or other product no matter all products have same refund and return policies.
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, Please go to Resolution Center and contact us.
The return address is set by default to the ADDMPS facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If ADDMPS facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven’t registered an account ADDMPS , you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
ADDMPS does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – It is best to advise your to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalised;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore ADDMPS reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
***IMPORTANT
The return is handled in a separate Department. You should submit your return with a reasonable issue to start the return process. If your reason is not available to start the return, you are not eligible for a return.
Refunds
ADDMPS Money Back Guarantee covers transactions on ADDMPS. It means buyers can get their money back if an item didn’t arrive, is faulty or damaged, or doesn’t match the listing. But first you need to proof Your issue.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Tax not include for refund. Only item price will refund. Refund will take 7-30 days to issue your bank account depend on your bank.
You can use refund credits for any other purchase.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact us.
Sale Items
Refund sale price only.
Exchanges
we only replace items if they are defective or damage. If you need to exchange it for the same item, contact us.
Need help ?
You can chat with live or contact us.